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COVID 19 STANDARDS

Dear Guests:

We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution for our staff, our guests and our community. We’ve made many internal changes to our salon procedures but we wanted to share the ones that will affect you at your visit.

Please come alone to your appointment. We will not accommodate extra family members, children or friends. If they come with you, they will need to wait outside. No handshakes or hugs for us at this time either please!

All guests will be required to wear a mask that hooks behind the ears (all staff members will be required to wear masks as well). Please come into the salon wearing your mask. We will do our best to apply your hair color without getting it on your mask. It would be best to use a disposable mask if you are concerned with hair color stains. If you do not have a mask upon arrival, we will supply you one.

Please only bring personal items into the salon that are absolutely necessary during your appointment to decrease any chance of cross contamination.

When you arrive at the salon, please wait outside or in your car; we will text or call you to come in. You will receive a check in text with a COVID-19 intake form, make sure to complete this form before entering the salon. This will eliminate extra people in the salon at one time and allow us to clean the styling station. When you come in, we’ll greet you at the door, ensure your COVID-19 intake form is complete and we may take your temperature. We'll also ask that you use hand sanitizer or wash your hands in the restroom. Upon entering the salon, you’ll go right to the styling chair with the stylist or treatment area with your technician. We will be using styling capes as usual (which are always washed in between uses).

Your service will take place 6 feet away from other guests in the salon.We will not have our waiting rooms open at this time. Our hair color guests will process at the styling station. We will not be offering beverages at this time, please bring your own water with you.

Towards the end of your service, a member of our guest care team will help you with your product selection in the retail area and check you out. We will total your service, add gratuity and your home care products (we will gather them for you and bag them up). There will be a $2.00 Sanitation Charge added to your ticket to help offset the cost of doing business during this challenging time. We prefer that you pay with a credit card whenever possible, but cash will be accepted. You will not be required to sign credit card slips. Receipts will be emailed.

Due to a limited number of appointment times and decreased service areas due to social distancing, it is imperative you provide 24 hours notice for ALL appointment cancellations or modifications. Any cancellations or modifications with less than 24 hours notice may result in full payment for service missed and/or a significant delay in rescheduling. Thank you for your kind understanding and consideration for our team.

Please know how very important providing excellent service is to us. These new measures we are taking are temporary until we can get back to the high standards that you've come to expect from us. We hope that will be sooner than later!

We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as we make the necessary adjustments.

Respectfully,

Your Square One Family